Europe-Wide Delivery to over 29 countries
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FAQs

Delivery & Returns FAQs

Can I choose a specific delivery time or date?

For timed next day or same day delivery, please contact our customer service team on +441279 460460.

Do I need to be in for my delivery?

The courier will require a signature from a person at the delivery address, so make sure somebody is at the property or have it delivered to a different address where someone will be able to sign for it.
If you were expecting the delivery but have not signed for it yourself, please check with others at the location before contacting us.

If you have done all of the above and the goods are still not with you, please contact our customer services team on 01279 460460.

When will my order be dispatched?

If you place your order after 4pm or on a non-working day, your order will be dispatched the following working day.

Please note that this excludes products that have a delivery time of 3 or more days (this will be stated on the product page.)

What time will I receive my order?

Standard Delivery is between 8.30am and 5.30pm Monday to Friday.

Do I need to do anything if my delivery is large or heavy?

Some heavy goods will require pallet delivery. We'll state if this is the case. Please ensure you have the means necessary to receive this from our courier.
Don't hesitate to call us to discuss such deliveries.

Do you refund the cost of postage to return?

No, we do not cover the cost of postage if you wish to return an item.

An item is missing from my order

We may have sent your items in separate parcels so please check the items have not already been delivered.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside.
Please check the delivery notes from each part of your order to make sure you're not missing anything.

If an item is missing, please email help@displaysense.co.uk with the order number and the missing item's name and number and we will resolve the issue for you as quickly as we can.

Payment FAQs

What payment methods do you have available?

We take most major credit/debit cards as well as American Express via PayPal for online orders only. You are also able to pay by BACS/CHAPS. Cheques are accepted on UK orders only.
Please request a Pro Forma invoice from us if you are not paying via credit or debit card.

Please note: Goods can only be dispatched once payment has cleared.

How do I use PayPal to pay for my order?

To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free.
After entering your contact and address details within the checkout page, simply select PayPal as a payment method and click to proceed, you will then be redirected to the PayPal website to complete payment

When will I be charged?

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

My payment has been declined

In the first instance, please double check you have entered your details correctly. Thereafter, some card issuers can put restrictions on higher value payments or payments outside your normal
spending patterns. Please check with your card issuer that your card hasn’t been blocked and then try again or contact our Customer Service Team.

Do you offer credit accounts?

If you are a fully government funded organisation then you can send us a purchase order. Please contact us in advance so that we can send you a quotation or pro forma invoice with the correct values.
We can offer credit accounts to customers that have been ordering from us on a regular basis for at least 3 months. Please contact us for a credit application form.

My Account FAQs

Do I have to create an account to shop with you?

Yes, we do not offer a guest checkout. Remember it is free to do and enables you to shop easily without having to enter your details each time.
Also, your Displaysense account offers regular newsletters and you're able to take advantage of the exclusive discounts and promos on site.

I'm having trouble signing in to my account

Your username will be the email address used when you placed your order.
If you have forgotten your password simply reset it by clicking the 'Forgotten Password' button. We will then email a link for you to create a new password.

Still having a problem? Email help@displaysense.co.uk for further assistance.

Can I sign up for your Displaysense newsletter?

Yes you can and it’s really easy to do! There are two ways to register for the newsletter:
When creating an account, there will be a tick button to either opt in or out out of our newsletter.
Alternatively, scroll to the bottom of our homepage where you will see a subscription box to enter your email address

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